Support Policy

Last Updated: 03/09/2023

1. Support Channels

Hossain House Design is committed to providing excellent customer support. We offer support through the following channels:

1.1 Email Support: You can contact our support team via email at  Support@hossainhousedesign.com . We strive to respond to email inquiries within 1 hour during our regular business hours, which are 9:00 AM to 07:00 PM.

1.2 Phone Support: For urgent matters, you can reach our support team by phone at [Your Support Phone Number] during our business hours.

2. Scope of Support

We are dedicated to assisting you with inquiries related to our house design services, technical issues on our website, and general questions about our company. Our support team will make every effort to address your concerns promptly and professionally.

3. Response Times

3.1 Email Response Times: We aim to respond to email inquiries within [Response Time] during our regular business hours.

3.2 Phone Support Response Times: Our goal is to answer phone calls promptly during our business hours. However, if all support agents are currently assisting other customers, your call may be placed in a queue.

4. Business Hours

Our regular business hours are as follows:

09:00 AM to 07:00 PM

5. After-Hours Support

We do not provide after-hours support. Any inquiries received outside our regular business hours will be addressed during the next available business hours.

6. Holidays

We observe certain holidays when our support team may not be available. You can find a list of these holidays on our website, and we will post advance notices regarding holiday closures.

7. Support Ticketing System

For more complex or technical issues, we may use a ticketing system to track and resolve your request. You will receive an email confirmation with a ticket number for reference.

8. Customer Responsibilities

To help us provide you with the best possible support, we ask that you:

8.1 Provide clear and detailed information about your issue or inquiry.

8.2 Follow any instructions or troubleshooting steps provided by our support team.

8.3 Maintain courteous and respectful communication with our support staff.

9. Feedback

We value your feedback on our support services. Please let us know about your experience by contacting us at [Your Feedback Email Address]. Your feedback helps us improve our support and better serve you.

10. Contact Us

If you have any questions or need assistance, please do not hesitate to contact us at support@hossainhousedesign.com